Privacy policy

IDENTIFICATION

Data Controller DINOSOL SUPERMERCADOS S.L. ("DINOSOL")

Tax number (NIF):B-61742565

Address of Registered Office: Carretera del Rincón s/n Edificio anexo al CC Las Arenas, 4ª Planta CP 35010, Las Palmas de Gran Canaria, Las Palmas.

Contact phone number: 900 230 230

Data Protection Officer (DPO): dpd@grupodinosol.es

Companies Register registration data: Register of Las Palmas, Volume 2048, Folio 220, Section 8, Page GC-46714.

INFORMATION

By accepting this Privacy Policy, You ("You", "the User(s)") are hereby notified that the personal data provided through the website www.hiperdinoexpress.com ("the Website"), as well as other data You provide in the future shall be processed by DINOSOL as the Data Controller for the purposes set out in this policy.

You should read this Privacy Policy carefully. It has been drafted in a clear and simple way, to facilitate understanding, and You may determine, freely and voluntarily whether or not you wish to provide your personal details to DINOSOL.

DINOSOL reserves the right to change this Privacy Policy to adapt it to new legislation, case law criteria, industry practices or the interests of the organisation. Any modification to it will be announced with due notice, so that You are fully aware of its contents.

REQUIREMENT TO PROVIDE DETAILS

The data requested in the forms on the Website are generally mandatory (unless otherwise specified in the relevant field) in order to fulfil the purposes for which they are being collected.

Therefore, if You do not provide them or do not provide them correctly, Your requests cannot be fulfilled, notwithstanding the fact that You may freely view certain contents of the Website.

SOURCE OF THE DATA

The data processed by DINOSOL for the purposes listed in the following section come from You, the User: that is, the details You provide via the various forms on the Website, data obtained from Your use of the Website.

Where You provide data about third parties, You declare that You have their consent and agree to pass on the information contained in this Clause, and exempt DINOSOL from any responsibility in this regard. However, DINOSOL may carry out checks to verify this, taking any appropriate due diligence measures in accordance with data protection regulations.

PURPOSE OF PROCESSING YOUR DATA

The purpose of collecting and processing personal data through the various forms owned by DINOSOL made available to users, relates as applicable to the following:

  1. To answer any questions raised by You through the contact channels provided: manage, process and provide support for any requests, applications, incidents, claims or queries You make via the different communication channels that are made available for Your use.
  2. Prevent and control use of the Website for illegal or unauthorised purposes, with or without a financial purpose:
  • Monitor Your activity for security purposes and to control the goods or services provided to You.
  • Analyse, manage and process incidents related to the provision of services offered to You via the Website.
  • To process any complaints, incidents and unlawful actions by You.
  1. To know Your location via the Website: To know Your location in order to be able to offer You the nearest HiperDino Express stores if You so authorise this via the information banner on the Website.
  2. To comply with legally established obligations: where the processing is necessary to comply with a legal obligation arising under Spanish or European Union law and which applies to the Website (tax regulations, for example).

WHAT USER INFORMATION WILL DINOSOL PROCESS?

When using the Website, the following personal data may be processed:

  1. To respond to matters raised by You via the contact channels that we make available to You
  • Identification details: name and surname.
  • Contact details: email address, telephone number.
  • Other details: any data that You provide in connection with Your query or request.
  1. To prevent and control use of the Website for illegal or unauthorised purposes, with or without a financial purpose
  • Identification details: name and surname.
  • Contact details: email address, telephone number.
  • Login details: password, username and login.
  • Personal details: date of birth, age, sex.
  • Details regarding social circumstances: language.
  • Location data: country.
  1. To know Your location via the Website:
  • Location details.
  1. To comply with legal requirements

Any data that may be legally required - in particular:

  • Identification details: name and surname.
  • Contact details: email address.
  • Any data that has been requested

WHAT IS THE LEGAL BASIS FOR DINOSOL PROCESSING YOUR DETAILS?

DINOSOL processes Your data in accordance with the following legitimate grounds:

  1. To respond to matters raised by You via the contact channels that we make available to You: the basis for processing data arising from this purpose is Your consent, which You may withdraw at any time. If You withdraw Your consent, the query or question raised cannot be processed.
  2. To prevent and control use of the Website for illegal or unauthorised purposes, with or without a financial purpose: all processing arising under this purpose will be based on the legitimate interest, applicable to the data controller under the regulations.

This legitimate interest is based on ensuring that the goods and services are not used for illegal purposes and, where they are, to manage, process and provide a solution to Your illegal conduct.

  1. To know Your location via the Website: the processing arising under this purpose is the consent provided by You through the Website.
  2. To comply with legal requirements: Any processing arising under this purpose shall be based on compliance with a legal requirement.

Consents obtained for the aforementioned purposes are independent, and You may revoke only one of them, if you wish, without affecting the others.

DATA RETENTION

Your personal data will be kept by DINOSOL for the following periods:

  1. To respond to matters raised by You via the contact channels that we make available to You: the data will be kept during the period necessary to process and answer the request and, once this period is over, during the prescription period of the legal actions derived from the aforementioned request.
  2. To prevent and control use of the Website for illegal or unauthorised purposes, with or without a financial purpose: the data used for such purpose will be kept for the period necessary to process and solve the issues, incidents or unlawful use and, once resolved, during the limitation period for legal actions that could arise from them.
  3. To know Your location via the Website: the data used for this purpose will be kept until You leave the Website.
  4. To comply with legal requirements: the data provided to comply with the obligations arising from the services offered by DINOSOL will be retained for the legally established periods.

WITH WHOM WILL YOUR PERSONAL DATA BE SHARED?

All personal data provided by You via the Website may be communicated to:

  1. Public Authorities, where provided for by law, and based on the need to comply with a legal requirement.
  2. Courts and Tribunals, where provided for by law, and based on compliance with a legal requirement.
  3. National Security Forces and Corps, where provided for by law, and based on having to comply with a legal requirement.

DINOSOL shall also work with third-party service providers who may have access to your personal data, and will process them on DINOSOL's behalf as part of providing their services. DINOSOL adheres to rigorous supplier-selection procedures as part of complying with its data protection obligations, including signing a corresponding data processing contract in accordance with Article 28 of the GDPR.

YOUR RESPONSIBILITY

You warrant that You are over eighteen (18) years of age and that the information provided to DINOSOL is true, accurate, complete and up to date. For this purpose, You are responsible for the veracity of all data that you provide and You are to keep information provided appropriately updated, so that it reflects the actual situation.

Similarly, You warrant that You have informed any third parties whose data You provide of the contents of this document. You also warrant that you have obtained their permission to provide their data to DINOSOL for the above purposes.

You are responsible for any false or inaccurate information you provide via the Website and for any direct or indirect damages that this may cause to DINOSOL or third parties.

EXERCISING YOUR RIGHTS

As the owner of the data, You are entitled to send a letter to DINOSOL to the address given at the top of this Privacy Policy, or by email to dpd@grupodinosol.es, providing proof of Your identity, at any time and at no cost, for the purposes of exercising the following rights:

  1. Right of access:

You will have the right to be informed by DINOSOL about whether, or not, it is processing your personal data; and, if it is, You will be entitled to access such data and receive information about the purposes for which they are being processed, the categories of data affected by such processing, the recipients to whom your personal data have been communicated and the expected period your data will be retained, among other information.

  1. Right to rectification or erasure:

You will have the right to request the erasure of Your personal data provided the legal requirements are met, as well as the rectification of inaccurate data concerning You where, among other reasons, they are no longer necessary for the purposes for which they were collected.

  1. Restriction of processing, withdrawal of consent and total or partial objection to Your data being processed:

In certain circumstances (for example, where the applicant disputes the accuracy of his or her data, whilst the accuracy of the data is being verified), he or she may request that the processing of his or her personal data be restricted and processed only for the purpose of asserting or defending claims.

You also have the right to revoke the consent You have given and to object to the processing of Your data at any time, on grounds related to your particular situation, where the processing of Your data is based on our legitimate interest or on the legitimate interest of a third party (including processing for the purpose of direct marketing and related profiling). In this case, DINOSOL will stop processing Your data, unless legitimate reasons are shown.

  1. Portability of Your data:

You will have the right to receive the personal data you have provided to DINOSOL in a structured, common and machine-readable format, and be entitled to send them to another data controller without the data controller to whom you provided them preventing this, in the cases legally provided for this purpose.

  1. Other:

You are also entitled to file a complaint regarding the protection of Your personal data with the Spanish Data Protection Agency at the following address: C/ Jorge Juan, 6, 28001 - Madrid, if You, as Data Subject, consider that DINOSOL has violated your rights, recognised under the applicable data protection rules.

SECURITY MEASURES

We care about security and take precautions to keep your personal data safe. We have put in place physical, electronic and operational procedures to safeguard the data we collect. We cannot control the privacy of email communications whilst they are in transit. We recommend that you do not include confidential, commercial or sensitive information in emails. In the unlikely event that we believe that the security of Your personal data in our possession or under our control has been compromised, we may notify you of this. If appropriate, we would arrange to do so as soon as possible under the circumstances and, if we have your email address, we are entitled to notify you of this via email.

LINKS

This website may contain links or references to other websites outside our domain. Please note that we cannot control those sites and our Privacy Policy does not apply to them. We encourage you to read the Privacy Policy and Terms and Conditions of any linked or referenced sites that you access.

CHANGES

DINOSOL reserves the right to revise its Privacy Policy as and when it deems appropriate and, if it does so, this will be communicated to all Users. We therefore ask You regularly to check this privacy statement and read the most recent version of DINOSOL's Privacy Policy.

ACCEPTANCE AND CONSENT

You acknowledge that you have been informed of the terms and conditions regarding data protection, and that You accept the contents of this Privacy Policy.

Last updated: April 2022